Customer FAQ
Frequently asked questions about Vionlabs App
Getting Started
Access and account setup
Learn how to access the Vionlabs App and navigate between catalogs.
Data and Syncing
Catalog updates and data synchronization
Understand how your catalog data is synced and troubleshoot common sync issues.
AI Curation and Smart Lists
Using AI-powered features and smart list generation
- AI curation requirements and setup
- Smart list generation (auto and prompt)
- Recipe creation and testing
Content and Metadata
Managing series, seasons, episodes, and metadata
Troubleshoot issues with content hierarchy, synopses, and duplicate entries.
Media and Visuals
Posters, thumbnails, and video playback
Resolve issues with missing images, video playback, and asset processing.
Troubleshooting and Support
How do I report bugs or get help?
Contact our customer delivery team through your preferred channel:
Reach out to our team via email for detailed support inquiries and documentation requests.
Best for: Detailed questions, feature requests, bug reports with screenshots
Connect with us on Slack for quick responses and real-time collaboration.
Best for: Quick questions, urgent issues, team discussions
Use your established communication channel for ongoing project support.
Best for: Project-specific questions, regular check-ins, custom integrations
We're actively monitoring the platform and fixing issues quickly during this rollout phase.